SUBJECT:
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Approval of a resolution authorizing the President & CEO, or his designee, to finalize and execute a contract with MTM, Inc., in an amount not to exceed $2,090,874 in order to provide functional assessment services for the MetroAccess Eligibility Department. This amount is for a base term of three (3) years with two (2) one-year options for a total of up to five (5) years.
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FISCAL IMPACT:
Funding for this action is available in the FY2022 Operating Budget
STRATEGIC PLAN:
Strategic Goal Alignment:
? 1. Internal/External Customer Service Excellence ? 2. Stakeholder Engagement
? 3. Financial and Environmental Sustainability ? 4. Staff Development ? 5. Agency Growth Management
Strategic Objectives:
? 1.1 Safety & Risk ?1.2 Continuous improvement ? 1.3 Dynamic Change
?1.4 Culture of Innovation ?2.1 Be an Employer of Choice ?2.2 Organization Development
?2.3 Organization Culture ?3.1 Resource optimization ?3.2 Safety Culture
?3.3 Environmental Leadership ?4.1 Educate & Call to Action ?4.2 Build Partnerships
?4.3 Value of Transit ?4.4 Project Connect
EXPLANATION OF STRATEGIC ALIGNMENT: Engaging a third party to perform functional assessments for MetroAccess eligibility is in alignment with the goal of delivering a high-quality customer experience by providing skilled professionals trained to effectively administer these objectives, yet sensitive, transit functional assessments for our customers.
BUSINESS CASE: MetroAccess has been conducting in-person functional assessments for new and returning applicants seeking ADA paratransit eligibility since 2011. This allows us to ensure MetroAccess service is provided to customers who meet the federal ADA requirements and ensure consistent application of eligibility criteria. The 5-year (3 base + 2 option years) contract for ...
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