SUBJECT:
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Approval of a resolution authorizing the President & CEO, or her designee, to finalize and execute a contract with Carahsoft Technology Corporation for ServiceNow software licensing subscription, with a base term of one (1) year and two (2) option years, in a total amount not to exceed $894,594.
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FISCAL IMPACT:
Funding for this action is available in the FY2025 Operating Budget.
STRATEGIC PLAN:
Strategic Goal Alignment:
? 1. Customer ? 2. Community
? 3. Workforce ? 4. Organizational Effectiveness
EXPLANATION OF STRATEGIC ALIGNMENT: Our investment in ServiceNow directly supports our overarching strategic aims: to significantly increase operational efficiency across the organization and to bolster our digital presence. ServiceNow achieves this by offering robust capabilities for real-time project tracking, allowing management to keep a close eye on milestones and deliverables. Crucially, its integrated reporting and analytics features enable the early identification of bottlenecks and dependencies, empowering teams to address challenges before they escalate. This translates into more streamlined operations, quicker digital transformations, and ultimately, a more agile and responsive organization.
BUSINESS CASE: CapMetro currently owns licenses for ServiceNow applications. We would like to renew the license and support of this system as this is one of the critical systems for operations and would need it for tracking service tickets and projects. Currently we have 120 Fulfiller licenses and 100 Business Stakeholder licenses. With the growing need for project management across the agency, we will need 502 Business Stakeholder licenses, 50 SPM (Strategic Portfolio Management) and 120 Fulfiller licenses.
COMMITTEE RECOMMENDATION: The item will be presented to the full board on August 25, 2025.
EXECUTIVE SUMMARY: Our continued use of ServiceNow is key to making us more efficient and impro...
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