SUBJECT:
title
Approval of a resolution authorizing the President & CEO, or his designee, to implement the June 2022 Service Changes.
end
FISCAL IMPACT:
Funding for this action is available in the FY2022 Operating Budget
STRATEGIC PLAN:
Strategic Goal Alignment:
? 1. Internal/External Customer Service Excellence ? 2. Stakeholder Engagement
? 3. Financial and Environmental Sustainability ? 4. Staff Development ? 5. Agency Growth Management
Strategic Objectives:
? 1.1 Safety & Risk ?1.2 Continuous improvement ? 1.3 Dynamic Change
?1.4 Culture of Innovation ?2.1 Be an Employer of Choice ?2.2 Organization Development
?2.3 Organization Culture ?3.1 Resource optimization ?3.2 Safety Culture
?3.3 Environmental Leadership ?4.1 Educate & Call to Action ?4.2 Build Partnerships
?4.3 Value of Transit ?4.4 Project Connect
EXPLANATION OF STRATEGIC ALIGNMENT: Service Changes are in accordance with Capital Metro's Service Standards. These changes are designed to meet Goals 1-4 in Capital Metro's Strategic Plan:
1). Deliver the best possible customer experience,
2). Demonstrate Regional Leadership,
3). Demonstrate the value of public transportation in a dynamic community,
4). Continue to improve organizational practices and develop staff.
BUSINESS CASE: These changes are intended to improve the overall customer experience with a focus on on-time performance through the minor modification of select services.
COMMITTEE RECOMMENDATION: This item was presented and recommended for approval by the Operations, Planning and Safety Committee on April 13, 2022.
EXECUTIVE SUMMARY: The June 2022 service changes continue the COVID service levels established with the September 2021 service change. Minor schedule adjustments are proposed, with continued suspension of some services. Staff recommends th...
Click here for full text