SUBJECT:
title
Approval of a resolution adopting amendments to CapMetro's Fare Policy, and approving the Title VI Fare Equity Analysis related to proposed changes to CapMetro's Fare Payment Systems.
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FISCAL IMPACT:
Funding for this action is available in the FY2025 Operating Budget.
STRATEGIC PLAN:
Strategic Goal Alignment:
? 1. Customer ? 2. Community
? 3. Workforce ? 4. Organizational Effectiveness
Strategic Objectives:
? 1.1 Safe & Reliable Service ?1.2 High Quality Customer Experience ? 1.3 Accessible System
? 2.1 Support Sustainable Regional Growth ? 2.2 Become a Carbon Neutral Agency
? 2.3 Responsive to Community and Customer Needs ? 2.4 Regional Leader in Transit Planning
? 3.1 Diversity of Staff ? 3.2 Employer of Choice ? 3.3 Expand Highly Skilled Workforce
? 4.1 Fiscally Responsible and Transparent ? 4.2 Culture of Safety ? 4.3 State of Good Repair
EXPLANATION OF STRATEGIC ALIGNMENT: A more robust and reliable fare collection system will enhance the customer experience, reduce downtime, and better match current backend processes. Further, the CapMetro Fare Policy is required to be reviewed annually and staff has identified opportunity
BUSINESS CASE: CapMetro is updating our fare collection system to better support our customers with high quality, transit-supportive technology. The software used to support our current system is no longer supported by the vendor and will be retired on March 5, 2025. In accordance with Title VI of the Civil Rights Act of 1964 and CapMetro's Title VI policy, a Title VI Equity Analysis has been performed for the proposed changes to customer payment systems to assess whether the implementation these changes has a disparate impact on minority populations or a disproportionate burden on low-income individuals.
Additionally, CapMetro's Fare Policy was reviewed and opportunities to provide clarity within ...
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