SUBJECT:
title
Approval of a resolution authorizing the Interim President & CEO, or their designee, to finalize and execute a contract with ETC Institute to conduct an Origin and Destination Survey in an amount not to exceed $699,476.
end
FISCAL IMPACT:
Funding for this action is available in the FY2023 Operating Budget
STRATEGIC PLAN:
Strategic Goal Alignment:
? 1. Customer ? 2. Community
? 3. Workforce ? 4. Organizational Effectiveness
Strategic Objectives:
? 1.1 Safe & Reliable Service ?1.2 High Quality Customer Experience ? 1.3 Accessible System
? 2.1 Support Sustainable Regional Growth ? 2.2 Become a Carbon Neutral Agency
? 2.3 Responsive to Community and Customer Needs ? 2.4 Regional Leader in Transit Planning
? 3.1 Diversity of Staff ? 3.2 Employer of Choice ? 3.3 Expand Highly Skilled Workforce
? 4.1 Fiscally Responsible and Transparent ? 4.2 Culture of Safety ? 4.3 State of Good Repair
EXPLANATION OF STRATEGIC ALIGNMENT: The on-board origin and destination survey will assist in providing a high-quality customer experience and be responsive to the community and customer needs by better aligning our services with the travel patterns of our patrons.
BUSINESS CASE: CapMetro conducts origin and destinations studies every 5 years and the previous fully complete study was done in 2015. The survey in Spring 2020 was to give CapMetro a new baseline rider profile post-CapRemap (2018 system service overhaul) but was soon halted due to the pandemic. With ridership levels stabilizing, it is time to conduct the survey and obtain that baseline prior to new MetroRapid services coming online later in 2023. These surveys are also required to meet certain federal reporting requirements.
COMMITTEE RECOMMENDATION: This item was presented and recommended for approval by the Operations, Planning and Safety Committee on August 15, 2022.
EXECUTIVE SU...
Click here for full text