SUBJECT:
title
Approval of a resolution authorizing the President & CEO, or her designee, to finalize and execute a contract with Genfare, LLC for the replacement cash farebox & vaulting system hardware, licensing and hosting services for a two (2) year base period and three (3) one-year option periods in a total amount not to exceed $6,316,871.
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FISCAL IMPACT:
Funding for this action is in the proposed FY2025 Capital Budget.
STRATEGIC PLAN:
Strategic Goal Alignment:
? 1. Customer ? 2. Community
? 3. Workforce ? 4. Organizational Effectiveness
Strategic Objectives:
? 1.1 Safe & Reliable Service ?1.2 High Quality Customer Experience ? 1.3 Accessible System
? 2.1 Support Sustainable Regional Growth ? 2.2 Become a Carbon Neutral Agency
? 2.3 Responsive to Community and Customer Needs ? 2.4 Regional Leader in Transit Planning
? 3.1 Diversity of Staff ? 3.2 Employer of Choice ? 3.3 Expand Highly Skilled Workforce
? 4.1 Fiscally Responsible and Transparent ? 4.2 Culture of Safety ? 4.3 State of Good Repair
EXPLANATION OF STRATEGIC ALIGNMENT: Every CapMetro bus is equipped with a Genfare farebox located by the bus operator and collects cash from customers. For cash paying customers of CapMetro service the farebox is what he or she interacts with to collect their fare payment making it important that it is reliable for a high quality customer experience. The fareboxes on the buses and the support hardware to handle the collection of cash has reached the end of life and needs replacement and modernization of the back office and all cash collection devices to maintain a state of good repair.
BUSINESS CASE: The replacement of CapMetro's end of life cash farebox and vaulting system is essential to ensure the continued efficient operation of transit services and the customer experience. The current system, nearing its 20-year end of life, presents se...
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