SUBJECT:
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Approval of a resolution authorizing the President & CEO, or his designee, to finalize and execute a one (1) year contract with Bytemark, Inc. with four (4) one-year options for onboard fare validator expansion in an amount not to exceed $2,501,483.
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FISCAL IMPACT:
Funding for this action is available in the FY2022 Capital Budget
STRATEGIC PLAN:
Strategic Goal Alignment:
? 1. Internal/External Customer Service Excellence ? 2. Stakeholder Engagement
? 3. Financial and Environmental Sustainability ? 4. Staff Development ? 5. Agency Growth Management
Strategic Objectives:
? 1.1 Safety & Risk ?1.2 Continuous improvement ? 1.3 Dynamic Change
?1.4 Culture of Innovation ?2.1 Be an Employer of Choice ?2.2 Organization Development
?2.3 Organization Culture ?3.1 Resource optimization ?3.2 Safety Culture
?3.3 Environmental Leadership ?4.1 Educate & Call to Action ?4.2 Build Partnerships
?4.3 Value of Transit ?4.4 Project Connect
EXPLANATION OF STRATEGIC ALIGNMENT: Providing continuity of fare validation and collection for a seamless customer experience across different modes of services will enhance the passenger experience and return greater customer satisfaction than different solutions. The continuity will provide a consistent customer experience with a familiar, safe, and quick boarding process. This aligns with the strategic goal for achieving Internal/External Customer Service Excellence, and achieves objectives for Safety & Risk, Continuous Improvement, and fostering a Culture of Innovation.
BUSINESS CASE: In fiscal year 2021, Capital Metro installed onboard fare validators across all MetroRapid and MetroBus fleet vehicles. This resolution will expand onboard fare validators to an additional 193 vehicles, including Pickup Service vehicles, CARTS buses serving Capi...
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