SUBJECT:
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Approval of a resolution authorizing the Interim President & CEO, or their designee, to finalize and execute a contract with World Wide Technology, LLC for Cisco Smartnet support for one (1) year for equipment and a three (3) year enterprise agreement for Cisco security specific solutions in an amount not to exceed $436,516.
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FISCAL IMPACT:
Funding for this action is available in the FY2023 Operating Budget
STRATEGIC PLAN:
Strategic Goal Alignment:
? 1. Internal/External Customer Service Excellence ? 2. Stakeholder Engagement
? 3. Financial and Environmental Sustainability ? 4. Staff Development ? 5. Agency Growth Management
Strategic Objectives:
? 1.1 Safety & Risk ?1.2 Continuous improvement ? 1.3 Dynamic Change
?1.4 Culture of Innovation ?2.1 Be an Employer of Choice ?2.2 Organization Development
?2.3 Organization Culture ?3.1 Resource optimization ?3.2 Safety Culture
?3.3 Environmental Leadership ?4.1 Educate & Call to Action ?4.2 Build Partnerships
?4.3 Value of Transit ?4.4 Project Connect
EXPLANATION OF STRATEGIC ALIGNMENT: Maintaining a robust, reliable, and secure network ensures the continuity of Cap Metro's information systems. The Cisco Smartnet support agreement is a technical support service that allows World Wide Technology and Capital Metro direct access to Cisco's Technical Assistance Center (TAC) to ensure resolution of critical network issues and a procurement vehicle to purchase Cisco network equipment.
BUSINESS CASE: The Cisco Smartnet support agreement will provide maintenance and professional services for Capital Metro's network and information security infrastructure. The support agreement will include the ability to directly access specialized Cisco technical services to assist staff in the management and resolution of production issues t...
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