SUBJECT:
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Approval of a resolution authorizing the President & CEO, or her designee, to finalize and execute a contract with Carahsoft for Granicus Communications Cloud software support for one (1) year base period and four (4) option years, in an amount not to exceed $841,733.
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FISCAL IMPACT:
Funding for this action is available in the FY2025 Operating Budget.
STRATEGIC PLAN:
Strategic Goal Alignment:
? 1. Customer ? 2. Community
? 3. Workforce ? 4. Organizational Effectiveness
Strategic Objectives:
? 1.1 Safe & Reliable Service ?1.2 High Quality Customer Experience ? 1.3 Accessible System
? 2.1 Support Sustainable Regional Growth ? 2.2 Become a Carbon Neutral Agency
? 2.3 Responsive to Community and Customer Needs ? 2.4 Regional Leader in Transit Planning
? 3.1 Diversity of Staff ? 3.2 Employer of Choice ? 3.3 Expand Highly Skilled Workforce
? 4.1 Fiscally Responsible and Transparent ? 4.2 Culture of Safety ? 4.3 State of Good Repair
EXPLANATION OF STRATEGIC ALIGNMENT: Granicus Communications Cloud system allows CapMetro to continue providing customers MetroAlerts with the latest CapMetro information at their desired time and frequency on CapMetro services. This system allows CapMetro to have customer service excellence by delivering innovative and continuous solutions to customer needs. This builds CapMetro's brand reputation as an organization that is easily reachable, listens and provides value to the community while at the same time providing customer service excellence.
BUSINESS CASE: CapMetro has implemented the Granicus Communications Cloud system for customers to receive MetroAlerts for tailored outreach and communication, provide customers with a seamless and a more personalized, satisfying experience with the CapMetro services. Granicus Communications Cloud is a customer communications technology designed to help CapMetr...
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