SUBJECT:
title
Approval of a resolution authorizing the President & CEO, or her designee, to finalize and execute a contract with Vertosoft LLC. for Transit traveler tools, with a base term of one (1) year and three (3) option years, in a total amount of $2,224,025 of which $370,671 is contingency.
end
FISCAL IMPACT:
Funding for this action is available in the FY2025 Operating Budget.
STRATEGIC PLAN:
Strategic Goal Alignment:
? 1. Customer ? 2. Community
? 3. Workforce ? 4. Organizational Effectiveness
Strategic Objectives:
? 1.1 Safe & Reliable Service ?1.2 High Quality Customer Experience ? 1.3 Accessible System
? 2.1 Support Sustainable Regional Growth ? 2.2 Become a Carbon Neutral Agency
? 2.3 Responsive to Community and Customer Needs ? 2.4 Regional Leader in Transit Planning
? 3.1 Diversity of Staff ? 3.2 Employer of Choice ? 3.3 Expand Highly Skilled Workforce
? 4.1 Fiscally Responsible and Transparent ? 4.2 Culture of Safety ? 4.3 State of Good Repair
EXPLANATION OF STRATEGIC ALIGNMENT: The Transit traveler tools contract aligns directly with CapMetro's strategic goal of customer by providing convenient, desirable, and accessible mobility options. By implementing this system, CapMetro improves the overall customer experience. Key benefits include real-time arrival information, personalized trip planning, seamless fare payment, and user-friendly interface. Additionally, the app's multilingual support and accessibility features will broaden its appeal and inclusivity. The Transit traveler tools demonstrate CapMetro's commitment to innovation and customer satisfaction.
BUSINESS CASE: The Transit traveler tools contract aligns with CapMetro's strategic goal of providing a convenient, desirable, and accessible mobility option for the Austin community. By investing in this technology, we can enhance our service offerings and improve the ov...
Click here for full text