SUBJECT:
title
Approval of a resolution appointing Benjamin Lombardo to the Customer Satisfaction Advisory Committee.
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FISCAL IMPACT:
This action has no fiscal impact.
STRATEGIC PLAN:
Strategic Goal Alignment:
? 1. Customer ? 2. Community
? 3. Workforce ? 4. Organizational Effectiveness
EXPLANATION OF STRATEGIC ALIGNMENT: The Customer Satisfaction Advisory Committee provides valuable insight and recommendations to the Board of Directors to assist in making riding Capital Metro services safe, reliable, and accessible.
BUSINESS CASE: Does not apply.
COMMITTEE RECOMMENDATION: This item will be presented to the full board on October 20, 2025.
EXECUTIVE SUMMARY: Pursuant to Section 451.107, Texas Transportation Code, and the CapMetro Board of Directors Bylaws, the Board of Directors established the Customer Satisfaction Advisory Committee as part of a comprehensive community involvement strategy to provide input to the Board of Directors on decisions that affect the Authority.
Based on a recommendation from the CapMetro President & CEO each member of the Board of Directors appoints one member of the committee, with the exception of the Chair who appoints two members. At this time, Board Member Eric Stratton recommends Benjamin Lombardo as his appointee to fill a vacant position on the Customer Satisfaction Advisory Committee.
SBE PARTICIPATION: Does not apply.
PROCUREMENT: Does not apply.
RESPONSIBLE DEPARTMENT: Community Engagement
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RESOLUTION
OF THE
CAPITAL METROPOLITAN TRANSPORTATION AUTHORITY
BOARD OF DIRECTORS
STATE OF TEXAS
COUNTY OF TRAVIS
AI-2025-1634
WHEREAS, the Capital Metropolitan Transportation Authority Board of Directors and CapMetro are committed to successful and meaningful public involvement; and
WHEREAS, the Capital Metropolitan Transportation Authority board of directors and CapMetro seek informed consent from the public...
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