SUBJECT:
title
Approval of a resolution authorizing the President & CEO, or her designee, to finalize and execute a contract with CDW Government LLC. for demand response operator tablets and mounting hardware for a period of three (3) months in a total amount not to exceed $234,313.
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FISCAL IMPACT:
Funding for this action is available in the FY2024 Capital Budget
STRATEGIC PLAN:
Strategic Goal Alignment:
? 1. Customer ? 2. Community
? 3. Workforce ? 4. Organizational Effectiveness
Strategic Objectives:
? 1.1 Safe & Reliable Service ?1.2 High Quality Customer Experience ? 1.3 Accessible System
? 2.1 Support Sustainable Regional Growth ? 2.2 Become a Carbon Neutral Agency
? 2.3 Responsive to Community and Customer Needs ? 2.4 Regional Leader in Transit Planning
? 3.1 Diversity of Staff ? 3.2 Employer of Choice ? 3.3 Expand Highly Skilled Workforce
? 4.1 Fiscally Responsible and Transparent ? 4.2 Culture of Safety ? 4.3 State of Good Repair
EXPLANATION OF STRATEGIC ALIGNMENT: The tablet hardware for the Demand Response operators will improve both internal and external customer service excellence by implementing the latest technology to improve operational performance with CapMetro Access & Pickup by CapMetro services. The tablet hardware will be used for the software system to meet the culture of innovation through an operator tablet application for the operator to perform their duties while operating the service.
BUSINESS CASE: CapMetro Information Technology is taking over the responsibility to provide this key operational technology used by CapMetro operators to perform their duties throughout the day with a tablet and software system the powers CapMetro Access and Pickup by CapMetro services.
COMMITTEE RECOMMENDATION: This item will be presented to the full board on July 22, 2024.
EXECUTIVE SUMMARY: CDW Government LLC. will be providin...
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