SUBJECT:
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Approval of a resolution authorizing the President & CEO, or her designee, to implement an Amendment to the August 2024 Service Change.
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FISCAL IMPACT:
Funding for this action is available in the FY2024 Operating Budget.
STRATEGIC PLAN:
Strategic Goal Alignment:
? 1. Customer ? 2. Community
? 3. Workforce ? 4. Organizational Effectiveness
Strategic Objectives:
? 1.1 Safe & Reliable Service ?1.2 High Quality Customer Experience ? 1.3 Accessible System
? 2.1 Support Sustainable Regional Growth ? 2.2 Become a Carbon Neutral Agency
? 2.3 Responsive to Community and Customer Needs ? 2.4 Regional Leader in Transit Planning
? 3.1 Diversity of Staff ? 3.2 Employer of Choice ? 3.3 Expand Highly Skilled Workforce
? 4.1 Fiscally Responsible and Transparent ? 4.2 Culture of Safety ? 4.3 State of Good Repair
EXPLANATION OF STRATEGIC ALIGNMENT: Service changes are in accordance with CapMetro's Service Standards and Guidelines (Adopted June 2023). The proposed adjustment to the Leander Pickup Zone is the result of community and customer feedback and will ensure a high quality customer experience.
BUSINESS CASE: This amendment to the Board-approved August 2024 service change increases the size of the Leander Pickup zone, but does not include any additional resource requirements of CapMetro.
COMMITTEE RECOMMENDATION: This agenda item was presented at a public hearing on June 12, 2024 and recommended for approval at the June 12, 2024 Operations, Planning and Safety Committee meeting following the hearing. In addition, this agenda item will be presented to the full board on June 24, 2024.
EXECUTIVE SUMMARY: On April 22, 2024 the CapMetro Board of Directors directed the CapMetro President & CEO to implement the August 2024 Service Change. This action amends the August 2024 service change to include an expansion of the existing Leander P...
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