SUBJECT:
title
Approval of a resolution authorizing the President & CEO, or his designee, to finalize and execute a contract with Presidio Networked Solutions Group for Cisco Smartnet support for one (1) year in an amount not to exceed $232,673.
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FISCAL IMPACT:
Funding for this action is available in the FY2022 Operating Budget
STRATEGIC PLAN:
Strategic Goal Alignment:
? 1. Internal/External Customer Service Excellence ? 2. Stakeholder Engagement
? 3. Financial and Environmental Sustainability ? 4. Staff Development ? 5. Agency Growth Management
Strategic Objectives:
? 1.1 Safety & Risk ?1.2 Continuous improvement ? 1.3 Dynamic Change
?1.4 Culture of Innovation ?2.1 Be an Employer of Choice ?2.2 Organization Development
?2.3 Organization Culture ?3.1 Resource optimization ?3.2 Safety Culture
?3.3 Environmental Leadership ?4.1 Educate & Call to Action ?4.2 Build Partnerships
?4.3 Value of Transit ?4.4 Project Connect
EXPLANATION OF STRATEGIC ALIGNMENT: Maintaining a robust and reliable network and security infrastructure ensures reliable systems access for internal and external customers.
BUSINESS CASE: The Cisco Smartnet support agreement will provide reliable network and security hardware maintenance and professional services to the mission critical systems that support all Capital Metro locations including all users for both internal services and external customer services. In order to maintain maximum uptime for critical infrastructure, external support is used to replace defective equipment and augment internal staff to provide expertise in the management of components to assist in quickly resolving issues that may arise. This infrastructure is the backbone of our network that provides access to service enabling and customer facing technology.
COMMITTEE RECOMMENDATION: Th...
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