SUBJECT:
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Approval of a resolution authorizing the President & CEO, or his designee, to finalize and execute a contract with Diligent for a Governance, Risk, and Compliance system for a base period of 1 year and 3 option years in an amount not to exceed $1,537,786.
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FISCAL IMPACT:
Funding for this action is available in the FY2022 Capital Budget
STRATEGIC PLAN:
Strategic Goal Alignment:
? 1. Internal/External Customer Service Excellence ? 2. Stakeholder Engagement
? 3. Financial and Environmental Sustainability ? 4. Staff Development ? 5. Agency Growth Management
Strategic Objectives:
? 1.1 Safety & Risk ?1.2 Continuous improvement ? 1.3 Dynamic Change
?1.4 Culture of Innovation ?2.1 Be an Employer of Choice ?2.2 Organization Development
?2.3 Organization Culture ?3.1 Resource optimization ?3.2 Safety Culture
?3.3 Environmental Leadership ?4.1 Educate & Call to Action ?4.2 Build Partnerships
?4.3 Value of Transit ?4.4 Project Connect
EXPLANATION OF STRATEGIC ALIGNMENT: A robust Governance, Risk, and Compliance system (GRC) will allow Capital Metro to centralize management of all information used to track and monitor performance activities such as risk plans, internal audits, safety management plans, and contract performance management. Customer service excellence and financial sustainability will be achieved by having this centralized to achieve streamlined, efficient, and scalable management allowing Capital Metro to gain deeper insight and take actions based on quantifiable data.
BUSINESS CASE: The Internal Audit department uses a small system to track audits and store relevant information. This system is past its useful life and will need to be replaced. At the same time, many departments receive audit/compliance reports and conduct compliance management and safety ma...
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