SUBJECT:
title
Approval of a resolution authorizing the President & CEO, or her designee, to finalize and execute a contract with Carahsoft Technology Corporation for ServiceNow Information Technology Service Management systems for a one (1) year base period and one (1) option year in an amount not to exceed $458,771.
end
FISCAL IMPACT:
Funding for this action is available in the FY2023 Operating Budget.
STRATEGIC PLAN:
Strategic Goal Alignment:
? 1. Customer ? 2. Community
? 3. Workforce ? 4. Organizational Effectiveness
Strategic Objectives:
? 1.1 Safe & Reliable Service ?1.2 High Quality Customer Experience ? 1.3 Accessible System
? 2.1 Support Sustainable Regional Growth ? 2.2 Become a Carbon Neutral Agency
? 2.3 Responsive to Community and Customer Needs ? 2.4 Regional Leader in Transit Planning
? 3.1 Diversity of Staff ? 3.2 Employer of Choice ? 3.3 Expand Highly Skilled Workforce
? 4.1 Fiscally Responsible and Transparent ? 4.2 Culture of Safety ? 4.3 State of Good Repair
EXPLANATION OF STRATEGIC ALIGNMENT: The ServiceNow Information Technology Service Management system provides management of all Information Technology functions to support the Agency to provide high quality customer experience. Maintaining CapMetro's infrastructure in a state of good repair ensures stable and reliable systems available to both internal and external customers.
BUSINESS CASE: This software is necessary to maintain the ServiceNow system used for Information Technology functions including incident management; problem management; change management; and configuration management. It is necessary to maintain the license to support ongoing operations provided by Information Technology.
COMMITTEE RECOMMENDATION: This item was presented and recommended for approval by the Operations, Planning and Safety Committee on September 13, 2023.
EXECUTIVE SUMMARY: The ...
Click here for full text