SUBJECT:
title
Approval of a resolution authorizing the President & CEO, or her designee, to finalize and execute a contract with Carahsoft Technology Corporation for ServiceNow software licensing subscription, with a base term of one (1) year and two (2) option years, in a total amount not to exceed $894,594.
end
FISCAL IMPACT:
Funding for this action is available in the FY2025 Operating Budget.
STRATEGIC PLAN:
Strategic Goal Alignment:
☐ 1. Customer ☐ 2. Community
☐ 3. Workforce ☒ 4. Organizational Effectiveness
EXPLANATION OF STRATEGIC ALIGNMENT: Our investment in ServiceNow directly supports our overarching strategic aims: to significantly increase operational efficiency across the organization and to bolster our digital presence. ServiceNow achieves this by offering robust capabilities for real-time project tracking, allowing management to keep a close eye on milestones and deliverables. Crucially, its integrated reporting and analytics features enable the early identification of bottlenecks and dependencies, empowering teams to address challenges before they escalate. This translates into more streamlined operations, quicker digital transformations, and ultimately, a more agile and responsive organization.
BUSINESS CASE: CapMetro currently owns licenses for ServiceNow applications. We would like to renew the license and support of this system as this is one of the critical systems for operations and would need it for tracking service tickets and projects. Currently we have 120 Fulfiller licenses and 100 Business Stakeholder licenses. With the growing need for project management across the agency, we will need 502 Business Stakeholder licenses, 50 SPM (Strategic Portfolio Management) and 120 Fulfiller licenses.
COMMITTEE RECOMMENDATION: The item will be presented to the full board on August 25, 2025.
EXECUTIVE SUMMARY: Our continued use of ServiceNow is key to making us more efficient and improving our digital services. It helps us track projects in real-time and find problems early, leading to smoother operations.
DBE/SBE PARTICIPATION: A 0% SBE goal was assigned to this procurement, which did not include subcontract opportunities.
PROCUREMENT: The contract will utilize the Department of Information Resources (DIR) contract, DIR-CPO-5175, held by Carahsoft Technology Corporation to re-sell ServiceNow software products. DIR awarded contracts are made available for use by Capital Metro via Title 7, Intergovernmental Relations Chapter 791, Interlocal Cooperation Contracts and The Texas Interlocal Cooperation Act.
Purchases made using DIR contracts satisfy otherwise applicable competitive bidding requirements. Pricing for ServiceNow IT Service Management Systems software licensing subscription was determined to be fair & reasonable by DIR’s organization during its solicitation and award process.
The following is Carahsoft Technology Corporation’s pricing for ServiceNow software licensing subscription, for one (1) base year and two (2) one-year options:
|
Description |
Pricing |
|
Base Year - ServiceNow Software Licensing Subscription (9/30/25 - 9/29/26) |
$298,198. |
|
Option Year 1 - ServiceNow Software Licensing Subscription (9/30/26 - 9/29/27) |
$298,198. |
|
Option Year 2 - ServiceNow Software Licensing Subscription (9/30/27 - 9/29/28) |
$298,198. |
|
Total for Base and Option Years: |
$894,594. |
The contract is a firm fixed price type contract.
RESPONSIBLE DEPARTMENT: Information Technology
body
RESOLUTION
OF THE
CAPITAL METROPOLITAN TRANSPORTATION AUTHORITY
BOARD OF DIRECTORS
STATE OF TEXAS
COUNTY OF TRAVIS
AI-2025-1514
WHEREAS, the Capital Metropolitan Transportation Authority Board of Directors (and/or CapMetro Management) recognize the need to significantly increase operational efficiency across the organization and to bolster our digital presence; and
WHEREAS, the Capital Metropolitan Transportation Authority Board of Directors (and/or CapMetro Management) recognize the need to renew the license and support of the ServiceNow system and increase the license count by purchasing 502 Business Stakeholder licenses, 50 SPM (Strategic Portfolio Management) licenses and 120 Fulfiller licenses.
NOW, THEREFORE, BE IT RESOLVED by the Capital Metropolitan Transportation Authority Board of Directors that the President & CEO, or her designee, is authorized to finalize and execute a contract with Carahsoft Technology Corporation for ServiceNow software licensing subscription, with a base term of one (1) year and two (2) option years, in a total amount not to exceed $894,594.
____________________ Date: ____________________
Secretary of the Board
Becki Ross