SUBJECT:
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Approval of a resolution authorizing the President & CEO, or his designee, to implement the June 2022 Service Changes.
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FISCAL IMPACT:
Funding for this action is available in the FY2022 Operating Budget
STRATEGIC PLAN:
Strategic Goal Alignment:
☒ 1. Internal/External Customer Service Excellence ☐ 2. Stakeholder Engagement
☐ 3. Financial and Environmental Sustainability ☐ 4. Staff Development ☐ 5. Agency Growth Management
Strategic Objectives:
☐ 1.1 Safety & Risk ☒1.2 Continuous improvement ☒ 1.3 Dynamic Change
☐1.4 Culture of Innovation ☐2.1 Be an Employer of Choice ☐2.2 Organization Development
☐2.3 Organization Culture ☐3.1 Resource optimization ☐3.2 Safety Culture
☐3.3 Environmental Leadership ☐4.1 Educate & Call to Action ☐4.2 Build Partnerships
☐4.3 Value of Transit ☐4.4 Project Connect
EXPLANATION OF STRATEGIC ALIGNMENT: Service Changes are in accordance with Capital Metro’s Service Standards. These changes are designed to meet Goals 1-4 in Capital Metro’s Strategic Plan:
1). Deliver the best possible customer experience,
2). Demonstrate Regional Leadership,
3). Demonstrate the value of public transportation in a dynamic community,
4). Continue to improve organizational practices and develop staff.
BUSINESS CASE: These changes are intended to improve the overall customer experience with a focus on on-time performance through the minor modification of select services.
COMMITTEE RECOMMENDATION: This item was presented and recommended for approval by the Operations, Planning and Safety Committee on April 13, 2022.
EXECUTIVE SUMMARY: The June 2022 service changes continue the COVID service levels established with the September 2021 service change. Minor schedule adjustments are proposed, with continued suspension of some services. Staff recommends the following minor changes for final approval at the April board meeting:
• Minor Schedule Adjustments - To improve on-time performance, select routes may receive minor adjustments to their schedules.
• Summer Service Adjustments - Normal transition will occur on UT routes, and select trips on mainline routes to summer service levels.
• Continued Service Suspension - Express routes 981 and 987, as well as all E-bus service, will remain suspended.
• MetroRail - MetroRail on weekdays may receive minor schedule adjustments to ensure more efficient and reliable service. In addition, planned maintenance work is scheduled between July 2nd through 10th
DBE/SBE PARTICIPATION: Does not apply.
PROCUREMENT: Does not apply.
RESPONSIBLE DEPARTMENT: Planning and Development
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RESOLUTION
OF THE
CAPITAL METROPOLITAN TRANSPORTATION AUTHORITY
BOARD OF DIRECTORS
STATE OF TEXAS
COUNTY OF TRAVIS
AI-2022-405
WHEREAS, the Capital Metropolitan Transportation Authority Board of Directors and Capital Metro management continue to support the recovery of the City of Austin from the COVID-19 crisis; and
WHEREAS, the June 2022 Service Changes will continue to rebuild ridership while minimizing impacts on current customers; and
WHEREAS, no equity analysis or public hearing was required because none of the proposed changes met the major service change threshold.
NOW, THEREFORE, BE IT RESOLVED by the Capital Metropolitan Transportation Authority Board of Directors that the President & CEO, or his designee, is authorized to implement June 2022 Service Changes described in the attached document beginning Sunday, May 29, 2022.
____________________ Date: ____________________
Secretary of the Board
Leslie Pool