SUBJECT:
title
Approval of a resolution authorizing the President & CEO, or her designee, to finalize and execute a contract with Genfare, LLC for the replacement cash farebox & vaulting system hardware, licensing and hosting services for a two (2) year base period and three (3) one-year option periods in a total amount not to exceed $6,316,871.
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FISCAL IMPACT:
Funding for this action is in the proposed FY2025 Capital Budget.
STRATEGIC PLAN:
Strategic Goal Alignment:
☒ 1. Customer ☐ 2. Community
☐ 3. Workforce ☒ 4. Organizational Effectiveness
Strategic Objectives:
☐ 1.1 Safe & Reliable Service ☒1.2 High Quality Customer Experience ☐ 1.3 Accessible System
☐ 2.1 Support Sustainable Regional Growth ☐ 2.2 Become a Carbon Neutral Agency
☐ 2.3 Responsive to Community and Customer Needs ☐ 2.4 Regional Leader in Transit Planning
☐ 3.1 Diversity of Staff ☐ 3.2 Employer of Choice ☐ 3.3 Expand Highly Skilled Workforce
☐ 4.1 Fiscally Responsible and Transparent ☐ 4.2 Culture of Safety ☒ 4.3 State of Good Repair
EXPLANATION OF STRATEGIC ALIGNMENT: Every CapMetro bus is equipped with a Genfare farebox located by the bus operator and collects cash from customers. For cash paying customers of CapMetro service the farebox is what he or she interacts with to collect their fare payment making it important that it is reliable for a high quality customer experience. The fareboxes on the buses and the support hardware to handle the collection of cash has reached the end of life and needs replacement and modernization of the back office and all cash collection devices to maintain a state of good repair.
BUSINESS CASE: The replacement of CapMetro's end of life cash farebox and vaulting system is essential to ensure the continued efficient operation of transit services and the customer experience. The current system, nearing its 20-year end of life, presents several operational challenges and reliability risks. A modernized fare collection system will not only enhance the rider experience but also streamline back-office processes. By upgrading the fare collection system, CapMetro will be able to align the farebox with its evolving fare policy strategy. This includes the ability to accept new US currency bills, ensuring compliance with the latest standards. Additionally, a cloud-based back-office system will provide greater flexibility, scalability, and enhanced security. This modernization effort will ultimately lead to improved efficiency, reduced operational costs, best possible customer experience for CapMetro
COMMITTEE RECOMMENDATION: This item was presented and recommended for approval by the Operations, Planning and Safety Committee on December 9, 2024.
EXECUTIVE SUMMARY: In 2005, Capital Metro implemented the automated cash fare collection system called Genfare used on the bus fleet. Genfare is a division of SPX Corporation and one of the leaders in the fare collection solutions industry for over 50 years. Each CapMetro bus is equipped with a Genfare farebox and operator control unit that is located by the bus operator and the farebox collects cash from customers. The fareboxes on the buses and the support hardware to handle the cash collection has reached the end of life and needs replacement and modernization of the back office and all cash collection devices.
DBE/SBE PARTICIPATION: A 0% SBE goal was placed on the solicitation due to the proprietary nature of the project. The awarded contractor has committed to 0% SBE participation.
PROCUREMENT: On December 27, 2023, a Request for Proposals (RFP) was issued and formally advertised. By the closing date of February 9, 2024, two (2) proposals were received. The proposal from Genfare, LLC was determined to be the best value to the Authority, price and other factors considered. The resulting contract will be a fixed price contract. The term of the Contract shall be two (2) years from the Contract Notice to Proceed with up to three (3) option periods for a twelve (12) month duration each in a total amount not to exceed $6,316,871.
RESPONSIBLE DEPARTMENT: Information Technology
body
RESOLUTION
OF THE
CAPITAL METROPOLITAN TRANSPORTATION AUTHORITY
BOARD OF DIRECTORS
STATE OF TEXAS
COUNTY OF TRAVIS
AI-2024-1255
WHEREAS, the Capital Metropolitan Transportation Authority Board of Directors and Capital Metro management endeavor to maintain the cash fare collection for customers in a state of good repair.
NOW, THEREFORE, BE IT RESOLVED by the Capital Metropolitan Transportation Authority Board of Directors that the President & CEO, or her designee, is authorized to finalize and execute a contract with Genfare, LLC for the replacement cash farebox & vaulting system hardware, licensing and hosting services for a two (2) year base period and three (3) one-year option periods in a total amount not to exceed $6,316,871.
____________________ Date: ____________________
Secretary of the Board
Becki Ross