SUBJECT:
title
Approval of a resolution authorizing the President & CEO, or his designee, to finalize and execute a one (1) year contract with Bytemark, Inc. with four (4) one-year options for onboard fare validator expansion in an amount not to exceed $2,501,483.
end
FISCAL IMPACT:
Funding for this action is available in the FY2022 Capital Budget
STRATEGIC PLAN:
Strategic Goal Alignment:
☒ 1. Internal/External Customer Service Excellence ☐ 2. Stakeholder Engagement
☐ 3. Financial and Environmental Sustainability ☐ 4. Staff Development ☐ 5. Agency Growth Management
Strategic Objectives:
☒ 1.1 Safety & Risk ☒1.2 Continuous improvement ☐ 1.3 Dynamic Change
☒1.4 Culture of Innovation ☐2.1 Be an Employer of Choice ☐2.2 Organization Development
☐2.3 Organization Culture ☐3.1 Resource optimization ☐3.2 Safety Culture
☐3.3 Environmental Leadership ☐4.1 Educate & Call to Action ☐4.2 Build Partnerships
☐4.3 Value of Transit ☐4.4 Project Connect
EXPLANATION OF STRATEGIC ALIGNMENT: Providing continuity of fare validation and collection for a seamless customer experience across different modes of services will enhance the passenger experience and return greater customer satisfaction than different solutions. The continuity will provide a consistent customer experience with a familiar, safe, and quick boarding process. This aligns with the strategic goal for achieving Internal/External Customer Service Excellence, and achieves objectives for Safety & Risk, Continuous Improvement, and fostering a Culture of Innovation.
BUSINESS CASE: In fiscal year 2021, Capital Metro installed onboard fare validators across all MetroRapid and MetroBus fleet vehicles. This resolution will expand onboard fare validators to an additional 193 vehicles, including Pickup Service vehicles, CARTS buses serving Capital Metro routes, new MetroRapid routes, and expansion of the MetroBus fleet over the next five years. Currently, Pickup Service vehicles and CapMetro-branded CARTS vehicles do not have onboard fare validators, requiring passengers to present their passes to the operator for visual verification. The expansion of the onboard fare validator solution will provide tap-and-go boarding across these additional services creating a more seamless transit customer experience. The validators provide contactless boarding, reduce dwell time, and improve on-time performance. They also capture bus pass and sales data which will be used to more accurately analyze ridership on the Pickup service and the CapMetro-branded CARTS routes. The validators also open the door to implement future system efficiencies, such as all-door boarding, or utilizing the newly installed vehicle network to facilitate live streaming of the vehicle interior, and because the Pickup vehicles will have fare validation capability, they can be temporarily dispatched onto fixed route as “sweepers” expediting the delivery of passengers on temporarily overcrowded routes.
COMMITTEE RECOMMENDATION: This item will be presented to the full board on December 17, 2021.
EXECUTIVE SUMMARY: In fiscal year 2021, Capital Metro installed onboard fare validators on 425 MetroRapid and MetroBus fleet vehicles. This resolution will expand onboard validators to an additional 193 vehicles, including Pickup Service vehicles, CARTS buses serving Capital Metro routes, new MetroRapid routes, and expansion of the MetroBus fleet over the next five years. Onboard fare validators provide a tap-and-go boarding process and expansion across these additional services will create a more seamless system wide experience. The validators also provide healthier contactless boarding, reduce dwell time which improves on-time performance, and they capture accurate bus pass and sales data which is used in analysis of ridership on the Pickup service and the CapMetro-branded CARTS routes. This procurement action will purchase 321 fare validators to be installed onto vehicles, one at each door, spare validators units for maintenance, and licensing, maintenance and support over the next five years.
DBE/SBE PARTICIPATION: No DBE goal is assigned to this sole source procurement because of limited subcontracting opportunity. However, the prime contractor is committed to utilizing the following DBE subcontractor:
|
Sub-contractor |
Race/Gender |
Services/Products |
DBE Responsive |
|
ESP Enterprises, Inc., Houston, TX |
Hispanic Male |
Installation of Transit Equipment |
11.31% |
|
|
|
|
11.31% |
PROCUREMENT: On September 21, 2021, a Request for Proposal Sole Source was issued and advertised. The proposal from Bytemark, Inc. was received by the due date of October 7th, prior to 3:00 p.m. A revised proposal was received October 29, 2021, prior to 5:00 p.m. The proposal was reviewed in all aspects of pricing and technical approach. The proposal from Bytemark, Inc. was determined to be the best value to the Authority, price, and other factors considered. The contract is a hybrid fixed price and indefinite delivery/indefinite quantity for the Base Year and four (4) Option Years.
|
Description |
Total Award |
|
Base Year - Hardware & Services |
$1,460,502.00 |
|
Base Year - Onboard Fare Validator Expansion |
$198,418.00 |
|
Option Year 1 - Expansion, Licensing, Maintenance & Support |
$215,299.00 |
|
Option Year 2 - Expansion, Licensing, Maintenance & Support |
$137,716.00 |
|
Option Year 3 - Expansion, Licensing, Maintenance & Support |
$117,929.00 |
|
Option Year 4 - Expansion, Licensing, Maintenance & Support |
$144,211.00 |
|
10% Contingency |
$227,408.00 |
|
Not to Exceed Total |
$2,501,483.00 |
RESPONSIBLE DEPARTMENT: Information Technology
RESOLUTION
OF THE
CAPITAL METROPOLITAN TRANSPORTATION AUTHORITY
BOARD OF DIRECTORS
STATE OF TEXAS
COUNTY OF TRAVIS
AI-2021-182
WHEREAS, the Capital Metropolitan Transportation Authority Board of Directors and Capital Metro management recognize the need to reduce visual validation of fare media and streamline boarding to improve on-time performance; and
WHEREAS, implementation of modern fare systems for new fare programs and payment options are in alignment with the adopted fare strategy.
NOW, THEREFORE, BE IT RESOLVED by the Capital Metropolitan Transportation Authority Board of Directors that the President & CEO, or his designee, is authorized to finalize and execute a one (1) year contract with Bytemark, Inc. with four (4) one-year options for onboard fare validator expansion in an amount not to exceed $2,501,483.
____________________ Date: ____________________
Secretary of the Board
Eric Stratton