SUBJECT:
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Approval of a resolution authorizing the President & CEO, or her designee, to implement the Summer 2024 Service Changes.
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FISCAL IMPACT:
Funding for this action is available in the FY2024 Operating Budget.
STRATEGIC PLAN:
Strategic Goal Alignment:
☒ 1. Customer ☐ 2. Community
☐ 3. Workforce ☐ 4. Organizational Effectiveness
Strategic Objectives:
☒ 1.1 Safe & Reliable Service ☒1.2 High Quality Customer Experience ☐ 1.3 Accessible System
☐ 2.1 Support Sustainable Regional Growth ☐ 2.2 Become a Carbon Neutral Agency
☐ 2.3 Responsive to Community and Customer Needs ☐ 2.4 Regional Leader in Transit Planning
☐ 3.1 Diversity of Staff ☐ 3.2 Employer of Choice ☐ 3.3 Expand Highly Skilled Workforce
☐ 4.1 Fiscally Responsible and Transparent ☐ 4.2 Culture of Safety ☐ 4.3 State of Good Repair
EXPLANATION OF STRATEGIC ALIGNMENT: Service changes are in accordance with CapMetro’s Service Standards and Guidelines (June 2023). These changes are designed to meet Initiative 10: Bus Service Improvements in CapMetro’s Strategic Plan: 10.1 Conduct ongoing service planning to improve reliability and service quality.
BUSINESS CASE: Service changes provide CapMetro an opportunity to adjust its services to meet the needs of customers and efficiently use our resources. Service changes occur up to three times a year typically in January, the summer, and August to coincide with local school and university calendars.
COMMITTEE RECOMMENDATION: This item was presented and recommended for approval at the Operations, Planning and Safety Committee meeting on March 18, 2024.
EXECUTIVE SUMMARY: The following is a high-level summary of the recommended service changes for Summer 2024:
• School Trip Adjustments - Select trips on bus routes will return to summer service levels and will return in the fall, as normal.
• UT Service Adjustments - Typical transition to summer service levels will occur on UT Shuttle routes.
• Minor Bus Schedule Adjustments - To improve on-time performance, select routes will receive minor adjustments to their schedules. This does not impact routes or stop locations.
• Minor Rail Schedule Adjustments - Rail on weekdays and/or Saturdays will receive minor schedule adjustments to ensure more efficient and reliable service.
• Pickup - No Pickup zone changes are recommended at this time. However, the Summer 2024 Service Change presentation includes the biannual Pickup zone scores as part of the ongoing effort to evaluate and report Pickup performance.
The Summer 2024 service change process included a public involvement plan to notify key stakeholders and communities at-large, and to solicit input from potentially impacted people. Community engagement kicked off on February 12, 2024. Input was also solicited from advisory committees and impacted schools, among others. After communicating the proposed changes to the AISD community and collecting their feedback, CapMetro identified opportunities to improve the school trips to increase usage and better serve students and families.
As part of our commitment to public involvement, the community had an additional opportunity to comment on the proposed service change during a scheduled public hearing on March 18, 2024, before the board considers acting on this item at the March Board Meeting. Engagement efforts have been summarized, and community feedback has been reviewed prior to bringing the recommended service change to the board for approval on March 25, 2024.
This service change includes minor adjustments proposed for the system. Although a Title VI analysis is not required for this service change, understanding and balancing our customers' needs with our operational resources is how we conduct our service change process. Equity is consistently considered in this process to ensure we are meeting our community's needs. The recommended changes are in accordance with CapMetro’s proposed FY 2024 budget. If approved, the changes would be implemented on Sunday, May 26, 2024.
DBE/SBE PARTICIPATION: Does not apply.
PROCUREMENT: Does not apply.
RESPONSIBLE DEPARTMENT: Planning and Development
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RESOLUTION
OF THE
CAPITAL METROPOLITAN TRANSPORTATION AUTHORITY
BOARD OF DIRECTORS
STATE OF TEXAS
COUNTY OF TRAVIS
AI-2024-1064
WHEREAS, the Capital Metropolitan Transportation Authority Board of Directors and CapMetro management desire to efficiently distribute limited resources to provide reliable service for our customers, and
WHEREAS, CapMetro identified a need to evaluate all school trips as part of our ongoing commitment to best serve the community, and
WHEREAS, community engagement demonstrated opportunities to improve school trips to increase usage and better serve students and families, and
WHEREAS, the proposed changes do not meet the major service change threshold set forth in CapMetro’s Title VI Policy, and thus service equity analyses was not conducted, as required by the Federal Transit Administration’s Title VI Circular 4702.1B, and
WHEREAS, a public hearing was held on March 18th.
NOW, THEREFORE, BE IT RESOLVED by the Capital Metropolitan Transportation Authority Board of Directors that the President & CEO, or her designee, is authorized to implement Summer 2024 Service Changes described in the attached document beginning Sunday, May 26, 2024.
____________________ Date: ____________________
Secretary of the Board
Becki Ross