SUBJECT:
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Approval of a resolution authorizing the President & CEO, or her designee, to finalize and execute a contract with T-KARTOR USA for Wayfinding and Customer Information Services, for a base term of 1 year, with 4 option years in a total amount not to exceed $549,764.
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FISCAL IMPACT:
Funding for this action is in the FY2025 Operating Budget.
STRATEGIC PLAN:
Strategic Goal Alignment:
☒ 1. Customer ☐ 2. Community
☐ 3. Workforce ☐ 4. Organizational Effectiveness
Strategic Objectives:
☐ 1.1 Safe & Reliable Service ☒1.2 High Quality Customer Experience ☐ 1.3 Accessible System
☐ 2.1 Support Sustainable Regional Growth ☐ 2.2 Become a Carbon Neutral Agency
☐ 2.3 Responsive to Community and Customer Needs ☐ 2.4 Regional Leader in Transit Planning
☐ 3.1 Diversity of Staff ☐ 3.2 Employer of Choice ☐ 3.3 Expand Highly Skilled Workforce
☐ 4.1 Fiscally Responsible and Transparent ☐ 4.2 Culture of Safety ☐ 4.3 State of Good Repair
EXPLANATION OF STRATEGIC ALIGNMENT: Maintaining clear wayfinding and schedule information that allows the customer to successfully navigate the system is a mission critical component. Maps, schedules, and information at stops are touchpoints of the user experience that help define the success of customer experience.
BUSINESS CASE: Wayfinding services, which may include route maps, system maps, information displays, corridor maps, wayfinding information or transit stop information, are all elements that customers depend upon to understand and use CapMetro services. The continuous improvement of these complex systems requires the Authority to contract with specialists who can audit, design and implement these projects on an ongoing basis. This will be essential with the implementation of new service and the introduction of new Rapid lines, stations and park and rides as part of Project Connect.
COMMITTEE RECOMMENDATION: The item was presented and recommended for approval by the Operations, Planning and Safety Committee on November 13, 2024.
EXECUTIVE SUMMARY: CapMetro has used the services of a wayfinding and customer information services firm for over ten years. These services have allowed CapMetro to improve and provide clear information through maps and wayfinding that allow the customer to understand and successfully navigate the system. These services will provide a wide variety of key wayfinding elements to help with the implementation of future service changes and any necessity to redefine service under Transit Plan 2035 and Project Connect initiatives.
The base year of this contract includes funding to introduce wayfinding for 2 additional Rapid lines, new park and rides (Expo Center and Goodnight Ranch), a new station on the Redline (Broadmoor) and the introduction of CapMetro Bikeshare services. The remaining option years will be used to maintain and update these systems as additional changes are initiated through three service changes annually.
DBE/SBE PARTICIPATION: A 2% DBE goal was assigned for this project. The awarded vendor has committed to 4% DBE participation and will be tracked during the term of the contract.
PROCUREMENT: On August 2, 2024, a Request for Proposal (RFP) was issued and formally advertised. By the due date of September 5, 2024, one (1) proposal was received. The evaluation team met on September 25, 2024, to discuss the results of evaluation of the proposal and requested an oral discussion with the firm. Following the Oral discussion, a Final Proposal Revision (FPR) was requested from the firm. The evaluation team met on October 23, 2024, to discuss the matrix results of the FPR evaluation and determined that the following firm will be recommended for award to the CapMetro Board of Directors: T-Kartor USA Corporation. The proposed pricing submitted by T-Kartor USA Corporation was determined to be fair and reasonable and T-Kartor USA Corporation affirmatively demonstrates as having adequate financial resources and the necessary capacity and capability to perform the contract for Wayfinding and Customer Information services, and have been deemed qualified and eligible to receive an award under the solicitation and laws or regulations applicable to procurement. This is an indefinite quantity/indefinite delivery task order contract. The contract term is one (1) base period of one (1) year and four (4) option periods of 1-year each, for a total not-to-exceed amount of $549,764.00 for the five (5) year period.
RESPONSIBLE DEPARTMENT: Marketing & Communications
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RESOLUTION
OF THE
CAPITAL METROPOLITAN TRANSPORTATION AUTHORITY
BOARD OF DIRECTORS
STATE OF TEXAS
COUNTY OF TRAVIS
AI-2024-1328
WHEREAS, the Capital Metropolitan Transportation Authority Board of Directors and CapMetro Management recognize the need to provide clear and reliable wayfinding information systems and infrastructure for a customer friendly experience; and
WHEREAS, the Capital Metropolitan Transportation Authority Board of Directors CapMetro Management recognize the need to secure professional wayfinding and customer information services to manage and improve our systems.
NOW, THEREFORE, BE IT RESOLVED by the Capital Metropolitan Transportation Authority Board of Directors that the President & CEO, of her designee, is authorized to finalize and execute a contract with T-KARTOR USA for Wayfinding and Customer Information Services, for a base term of 1 year, with 4 option years in a total amount not to exceed $549,764.
____________________ Date: ____________________
Secretary of the Board
Becki Ross