SUBJECT:
title
Approval of a resolution authorizing the President & CEO, or her designee, to finalize and execute a contract with Carahsoft for Granicus Communications Cloud software support for one (1) year base period and four (4) option years, in an amount not to exceed $841,733.
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FISCAL IMPACT:
Funding for this action is available in the FY2025 Operating Budget.
STRATEGIC PLAN:
Strategic Goal Alignment:
☒ 1. Customer ☐ 2. Community
☐ 3. Workforce ☐ 4. Organizational Effectiveness
Strategic Objectives:
☒ 1.1 Safe & Reliable Service ☐1.2 High Quality Customer Experience ☐ 1.3 Accessible System
☐ 2.1 Support Sustainable Regional Growth ☐ 2.2 Become a Carbon Neutral Agency
☐ 2.3 Responsive to Community and Customer Needs ☐ 2.4 Regional Leader in Transit Planning
☐ 3.1 Diversity of Staff ☐ 3.2 Employer of Choice ☐ 3.3 Expand Highly Skilled Workforce
☐ 4.1 Fiscally Responsible and Transparent ☐ 4.2 Culture of Safety ☐ 4.3 State of Good Repair
EXPLANATION OF STRATEGIC ALIGNMENT: Granicus Communications Cloud system allows CapMetro to continue providing customers MetroAlerts with the latest CapMetro information at their desired time and frequency on CapMetro services. This system allows CapMetro to have customer service excellence by delivering innovative and continuous solutions to customer needs. This builds CapMetro’s brand reputation as an organization that is easily reachable, listens and provides value to the community while at the same time providing customer service excellence.
BUSINESS CASE: CapMetro has implemented the Granicus Communications Cloud system for customers to receive MetroAlerts for tailored outreach and communication, provide customers with a seamless and a more personalized, satisfying experience with the CapMetro services. Granicus Communications Cloud is a customer communications technology designed to help CapMetro stay better connected to customers, streamline processes, and provide customers and potential customers the best customer experience possible.
COMMITTEE RECOMMENDATION: This item will be presented to the Operations Committee on December 9, 2024.
EXECUTIVE SUMMARY: CapMetro has implemented Granicus Communications Cloud system that is the largest customer experience program to allow customers to set their preferred method of being informed of MetroAlerts and provide customers with better tools to address their needs as well as a more personalized, satisfying experience with the CapMetro brand. CapMetro procured Granicus Communications Cloud technology and implementation services from the State of Texas Department of Information Resources Share Technology Services and this contract award will provide additional base year and four option years of Granicus Communications Cloud software licensing, hosting, maintenance, and support.
DBE/SBE PARTICIPATION: A 0% SBE goal is placed on this project, which is for a renewal of software licensing services that does not include subcontract opportunities.
PROCUREMENT: The contract will utilize the Department of Information Resources (DIR) Contract Number DIR-TSO-4288, held by Carahsoft Technology Corporation, who is authorized to resell Granicus products and services.
DIR awarded contracts are made available for use by CapMetro via Title 7, Intergovernmental Relations Chapter 791, Interlocal Cooperation Contracts and The Texas Interlocal Cooperation Act. Purchases made using DIR contracts satisfy otherwise applicable competitive bidding requirements. Pricing for Granicus Communications Cloud Software Subscription was determined to be fair & reasonable by DIR’s organization during its solicitation and award process.
The following is lump sum pricing provided by Carahsoft Technology Corporation for one (1) base year and four (4) option years:
|
Description |
Lump Sum |
|
Base Year 1 - Granicus Communications Cloud Software Subscription |
$159,073.75 |
|
Option Year 1 - Granicus Communications Cloud Software Subscription |
$158,668.26 |
|
Option Year 2 - Granicus Communications Cloud Software Subscription |
$166,411.58 |
|
Option Year 3 - Granicus Communications Cloud Software Subscription |
$174,346.59 |
|
Option Year 4 - Granicus Communications Cloud Software Subscription |
$183,232.68 |
|
Grand Total |
$841,732.86 |
The contract is a fixed price contract.
RESPONSIBLE DEPARTMENT: Information Technology
body
RESOLUTION
OF THE
CAPITAL METROPOLITAN TRANSPORTATION AUTHORITY
BOARD OF DIRECTORS
STATE OF TEXAS
COUNTY OF TRAVIS
AI-2024-1343
WHEREAS, the Capital Metropolitan Transportation Authority Board of Directors and CapMetro management endeavor to continue support of a customer MetroAlerts system.
NOW, THEREFORE, BE IT RESOLVED by the Capital Metropolitan Transportation Authority Board of Directors that the President & CEO, or her designee, is authorized to finalize and execute a contract with Carahsoft for Granicus Communications Cloud software support for one (1) year base period and four (4) option years, in an amount not to exceed $841,733.
____________________ Date: ____________________
Secretary of the Board
Becki Ross