SUBJECT:
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Approval of a resolution authorizing the President & CEO, or her designee, to implement an Amendment to the August 2024 Service Change.
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FISCAL IMPACT:
Funding for this action is available in the FY2024 Operating Budget.
STRATEGIC PLAN:
Strategic Goal Alignment:
☒ 1. Customer ☐ 2. Community
☐ 3. Workforce ☐ 4. Organizational Effectiveness
Strategic Objectives:
☒ 1.1 Safe & Reliable Service ☒1.2 High Quality Customer Experience ☐ 1.3 Accessible System
☐ 2.1 Support Sustainable Regional Growth ☐ 2.2 Become a Carbon Neutral Agency
☒ 2.3 Responsive to Community and Customer Needs ☐ 2.4 Regional Leader in Transit Planning
☐ 3.1 Diversity of Staff ☐ 3.2 Employer of Choice ☐ 3.3 Expand Highly Skilled Workforce
☐ 4.1 Fiscally Responsible and Transparent ☐ 4.2 Culture of Safety ☐ 4.3 State of Good Repair
EXPLANATION OF STRATEGIC ALIGNMENT: Service changes are in accordance with CapMetro’s Service Standards and Guidelines (Adopted June 2023). The proposed adjustment to the Leander Pickup Zone is the result of community and customer feedback and will ensure a high quality customer experience.
BUSINESS CASE: This amendment to the Board-approved August 2024 service change increases the size of the Leander Pickup zone, but does not include any additional resource requirements of CapMetro.
COMMITTEE RECOMMENDATION: This agenda item was presented at a public hearing on June 12, 2024 and recommended for approval at the June 12, 2024 Operations, Planning and Safety Committee meeting following the hearing. In addition, this agenda item will be presented to the full board on June 24, 2024.
EXECUTIVE SUMMARY: On April 22, 2024 the CapMetro Board of Directors directed the CapMetro President & CEO to implement the August 2024 Service Change. This action amends the August 2024 service change to include an expansion of the existing Leander Pickup Zone. This proposal is the result of collaboration and engagement between CapMetro and the City of Leander to determine best opportunities to increase transit service and access within the member city.
The following is a high-level summary of the amendment to the service change for August 2024:
Leander Pickup Expansion - The proposed Pickup zone expansion in Leander would add 0.64 square miles to the southwest corner of the current zone in response to ongoing feedback and requests for additional Pickup coverage from both current Pickup customers and City leadership. This proposed zone expansion would be the fifth expansion to the Leander Pickup zone since service began in the city in December 2019. Additionally, this proposed zone expansion would be resource neutral to the agency and may result in increased wait times at peak hours due to increased demand and travel distances generated by this additional service area. If implemented, CapMetro staff will closely monitor ridership, wait times, and the overall customer experience to understand trends and mitigate challenges to the extent possible.
CapMetro’s service change community engagement for this amendment aims to keep riders informed on the feedback opportunities associated with this potential change in their area. CapMetro staff will keep customers updated on potential zone expansion efforts through the following, but not limited to: website updates, Pickup App outreach, signage at key areas of interest, updates to Leander City Council, and media updates
DBE/SBE PARTICIPATION: Does not apply.
PROCUREMENT: Does not apply.
RESPONSIBLE DEPARTMENT: Planning and Development
body
RESOLUTION
OF THE
CAPITAL METROPOLITAN TRANSPORTATION AUTHORITY
BOARD OF DIRECTORS
STATE OF TEXAS
COUNTY OF TRAVIS
AI-2024-1172
WHEREAS, the Capital Metropolitan Transportation Authority Board of Directors and CapMetro management desire to efficiently distribute limited resources to provide reliable service for our customers, and
WHEREAS, CapMetro identified a need to provide increased Pickup service in response to requests for additional coverage from Leander customers and City leadership, and
WHEREAS, a Pickup service analysis identified key medical, retail and residential destinations adjacent but outside the current Leander Pickup zone, and
WHEREAS, the proposed changes are resource neutral and will result in increased coverage and a higher level of customer satisfaction, and
WHEREAS, the proposed amendment to the service change does not meet the definition of a major service change as set forth in CapMetro’s Title VI Policy, and thus a service equity analyses was not conducted, and
WHEREAS, a public hearing regarding the proposed amendment to the service change was held on June 12th.
NOW, THEREFORE, BE IT RESOLVED by the Capital Metropolitan Transportation Authority Board of Directors that the President & CEO, or her designee, is authorized to implement the August 2024 Service Change Amendment, as described in the attached presentation, as part of the August 2024 Service Change, for service beginning Sunday, August 18, 2024.
____________________ Date: ____________________
Secretary of the Board
Becki Ross