SUBJECT:
title
Approval of a resolution appointing Dominic DeNiro to the Customer Satisfaction Advisory Committee.
end
FISCAL IMPACT:
This action has no fiscal impact.
STRATEGIC PLAN:
Strategic Goal Alignment:
☒ 1. Customer ☒ 2. Community
☐ 3. Workforce ☐ 4. Organizational Effectiveness
EXPLANATION OF STRATEGIC ALIGNMENT: The Customer Satisfaction Advisory Committee provides valuable insight and recommendations to the Board of Directors to assist in making riding Capital Metro services safe, reliable, and accessible.
BUSINESS CASE: The CapMetro Board appoints members to the CapMetro Advisory Committees to ensure community perspectives regarding projects and initiatives are shared with the Agency. There is currently a vacancy that needs to be filled on the advisory committee.
COMMITTEE RECOMMENDATION: This item will be presented to the full board on May 19, 2025.
EXECUTIVE SUMMARY: Pursuant to Section 451.107, Texas Transportation Code, and the CapMetro Board of Directors Bylaws, the Board of Directors established the Customer Satisfaction Advisory Committee as part of a comprehensive community involvement strategy to provide input to the Board of Directors on decisions that affect the Authority.
Based on a recommendation from the CapMetro President & CEO each member of the Board of Directors appoints one member of the committee, with the exception of the Chair who appoints two members. At this time, Board Member Matt Harriss recommends Dominic DeNiro as his appointee to fill a vacant position on the Customer Satisfaction Advisory Committee.
DBE/SBE PARTICIPATION: Does not apply.
PROCUREMENT: Does not apply.
RESPONSIBLE DEPARTMENT: Community Engagement
body
RESOLUTION
OF THE
CAPITAL METROPOLITAN TRANSPORTATION AUTHORITY
BOARD OF DIRECTORS
STATE OF TEXAS
COUNTY OF TRAVIS
AI-2025-1548
WHEREAS, the Capital Metropolitan Transportation Authority Board of Directors and CapMetro are committed to successful and meaningful public involvement; and
WHEREAS, the Capital Metropolitan Transportation Authority board of directors and CapMetro seek informed consent from the public by providing equitable access to decision making and offering opportunities to provide input from a representative set of the population that reflects the interests of the community when transportation decisions are made; and
WHEREAS, there exists a need to fill a vacant position on the Customer Satisfaction Advisory Committee.
NOW, THEREFORE, BE IT RESOLVED by the Capital Metropolitan Transportation Authority Board of Directors that Dominic DeNiro is named to the Customer Satisfaction Advisory Committee to serve a term concurrent with the term of Board Member Matt Harriss.
____________________ Date: ____________________
Secretary of the Board
Becki Ross