SUBJECT:
title
Approval of a resolution authorizing the President & CEO, or her designee, to finalize and execute a contract with Carahsoft Technology Corporation for ServiceNow Information Technology Service Management systems for a one (1) year base period and one (1) option year in an amount not to exceed $458,771.
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FISCAL IMPACT:
Funding for this action is available in the FY2023 Operating Budget.
STRATEGIC PLAN:
Strategic Goal Alignment:
☒ 1. Customer ☐ 2. Community
☐ 3. Workforce ☐ 4. Organizational Effectiveness
Strategic Objectives:
☐ 1.1 Safe & Reliable Service ☒1.2 High Quality Customer Experience ☐ 1.3 Accessible System
☐ 2.1 Support Sustainable Regional Growth ☐ 2.2 Become a Carbon Neutral Agency
☐ 2.3 Responsive to Community and Customer Needs ☐ 2.4 Regional Leader in Transit Planning
☐ 3.1 Diversity of Staff ☐ 3.2 Employer of Choice ☐ 3.3 Expand Highly Skilled Workforce
☐ 4.1 Fiscally Responsible and Transparent ☐ 4.2 Culture of Safety ☐ 4.3 State of Good Repair
EXPLANATION OF STRATEGIC ALIGNMENT: The ServiceNow Information Technology Service Management system provides management of all Information Technology functions to support the Agency to provide high quality customer experience. Maintaining CapMetro’s infrastructure in a state of good repair ensures stable and reliable systems available to both internal and external customers.
BUSINESS CASE: This software is necessary to maintain the ServiceNow system used for Information Technology functions including incident management; problem management; change management; and configuration management. It is necessary to maintain the license to support ongoing operations provided by Information Technology.
COMMITTEE RECOMMENDATION: This item was presented and recommended for approval by the Operations, Planning and Safety Committee on September 13, 2023.
EXECUTIVE SUMMARY: The current one-year agreement for ServiceNow is expiring. The growth of CapMetro has increased the number of licenses required for the next contract. This contract provides the licensing and support for ServiceNow Information Technology Service Management system to serve as the foundation for technology functions that support the operation of the Agency.
DBE/SBE PARTICIPATION: This procurement is for a software license subscription that does not include subcontract opportunities. Due to the nature of the solicitation a SBE goal was not established at this time.
PROCUREMENT: The contract will utilize the Department of Information Resources (DIR) contract, DIR-TSO-4288, held by Carahsoft Technology Corporation to re-sell ServiceNow software products. DIR awarded contracts are made available for use by Capital Metro via Title 7, Intergovernmental Relations Chapter 791, Interlocal Cooperation Contracts and The Texas Interlocal Cooperation Act.
Purchases made using DIR contracts satisfy otherwise applicable competitive bidding requirements. Pricing for ServiceNow IT Service Management Systems software licensing subscription was determined to be fair & reasonable by DIR’s organization during its solicitation and award process.
The following is Carahsoft Technology Corporations pricing for ServiceNow IT Service Management Systems software licensing subscription, for one (1) base year and one (1) option year:
|
Description |
Pricing |
|
Base Year - ServiceNow Software Licensing Subscription (9/30/2023 - 9/29/2024) |
$213,381.32 |
|
Option Year 1 - ServiceNow Software Licensing Subscription (9/30/2024 - 9/29/2025) |
$245,388.84 |
|
Total for Base and Option Years: |
$458,770.16 |
The contract is a firm fixed price type contract.
RESPONSIBLE DEPARTMENT: Information Technology
body
RESOLUTION
OF THE
CAPITAL METROPOLITAN TRANSPORTATION AUTHORITY
BOARD OF DIRECTORS
STATE OF TEXAS
COUNTY OF TRAVIS
AI-2023-836
WHEREAS, the Capital Metropolitan Transportation Authority Board of Directors and CapMetro management endeavor to maintain its Information Technology Service Management system in good working order to support current operations.
NOW, THEREFORE, BE IT RESOLVED by the Capital Metropolitan Transportation Authority Board of Directors that the President & CEO, or her designee, is authorized to finalize and execute a contract with Carahsoft Technology Corp for ServiceNow Information Technology Service Management systems for a one (1) year base period and one (1) option year in an amount not to exceed $458,771.
____________________ Date: ____________________
Secretary of the Board
Becki Ross